Interhome satisfaction guarantee

New and exclusive at Interhome: Your satisfaction guarantee!

Your satisfaction is our aim! We offer you the reassurance of knowing that your vacation accommodation will be exactly like the description provided on our Interhome Webpage. We guarantee this, or you’ll get your money back.

Thanks to Interhome's satisfaction guarantee, on arrival at your Interhome vacation accommodation you are automatically insured against any unexpected surprises at no extra cost. You will be reimbursed up to EUR 5,000 of your rental price should there be unforeseen, significant shortcomings in your vacation accommodation. Quickly and without any fuss.

The most important points of Interhome’s satisfaction guarantee:

  • Money-back guarantee up to a maximum sum of EUR 5,000.-.
  • The insurance coverage begins at the point of booking the rental property and ends one day (24 hours) after taking possession of the vacation home.
  • Significant shortcomings are shortcomings which make it impossible for the insured party to stay in the accommodation under normal conditions, or the absence of specific services which are proven to have been decisive factors in the choice of accommodation.

Report any basic deficiencies in the property you booked within 24 hours of taking possession of it by calling +41 44 283 32 22. The Allianz Service Centre can be reached Monday to Friday between 8:00am and 6:00pm. Outside of the opening times as well as on public holidays, 24 December and 31 December, the report must be made on the day the Service Centre is next open.

The applicable general conditions of insurance can be found here.
The insurance is valid for all bookings as of May 1st, 2017.

Allianz Travel Insurance